Refund Policy

Last updated: March 22, 2026

1. Overview

At CVSharp, we want you to be satisfied with our resume tailoring service. This Refund Policy outlines how refunds are handled for credit purchases made through our platform.

2. How Credits Work

CVSharp operates on a prepaid credit system. You purchase a credit package (10, 50, or 100 credits), and each resume tailoring consumes one credit. Credits are tied to the email address used during purchase, do not expire, and are non-transferable.

3. Automatic Credit Refunds

If a tailoring request fails due to a technical error on our end (e.g., an AI processing failure or server issue), the credit used for that request is automatically refunded to your account. You do not need to contact us for this — it happens immediately and your credit balance is restored.

4. Payment Refunds

We offer payment refunds under the following circumstances:

  • Unused credits— If you have not used any credits from a purchase, you may request a full refund within 14 days of purchase.
  • Partially used credits— If you have used some but not all credits, we may issue a partial refund at our discretion for the unused portion, within 14 days of purchase.
  • Service issues— If you experience persistent technical issues that prevent you from using the Service, and we are unable to resolve them in a reasonable timeframe, we will issue a refund for unused credits.

5. Non-Refundable Situations

Refunds will generally not be issued for:

  • Credits that have already been used for successful tailoring requests
  • Dissatisfaction with the AI-generated output (as you can review and revise your input for better results)
  • Refund requests made more than 14 days after purchase
  • Accounts terminated due to violation of our Terms of Service

6. How to Request a Refund

To request a refund, please email our support team with the following information:

  • The email address used for the purchase
  • The approximate date of purchase
  • The reason for your refund request

We aim to respond to all refund requests within 2 business days.

7. Refund Processing

Approved refunds will be processed through Stripe and returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact

If you have any questions about this Refund Policy, please contact our support team.

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